I first met Sandra Lopez at the California Heart & Vascular Clinic in El Centro, California in 2016. She was the scrub tech for Dr. Athar Ansari, who was a participant in Ra Medical's FDA study. Her reception was not a warm and welcoming one. She was very nice. But she kept us at arms length, with every interaction short and procedural. It was obvious she was skeptical of the technology.
Why wouldn't she be skeptical? She had sales reps visiting her daily promoting their products, making big claims that don't always play out, and ultimately creating more work for her at a time when she was already wearing multiple hats.
So, what would make Ra Medical any different? It was simple: Do they have a product that would improve her patient outcomes, make her job easier, and decrease her exposure to radiation on a daily basis? Time would tell.
By the third visit her entire demeanor changed towards us. She was not only warm and welcoming, but was forthcoming about all of the cases she was excited to see the laser used for that day.
When I asked Sandra what had changed, she said, "Dr. Ansari is not the type of person who would fall for anything, and so seeing him excited about the technology, seeing the patient outcomes, and the fact it made my job easier, really made a believer out of me."
Sandra told me that the catalyst for her deciding to leave her job as the right hand for Dr. Ansari in the Cath Lab and join Ra Medical as a Clinical Specialist was " ...not only did it work, but it was safer, quicker, and the results with patients was great."